Online Action sports is committed to 100% customer satisfaction, so we offer 30 day returns policy! You are always welcome to return any unused merchandise in its original condition within 30 days from purchase for an exchange, credit, or a full refund (shipping cost excluded).
WHERE CAN I RETURN MY PURCHASE?
Whether you made your purchase online or in one of our retail shops, we want to ensure that returning a product is easy and stress free. You can return a product either back to our online warehouse or at Monster Skatepark for an Exchange, Credit or Refund. Make sure you have your purchase information (such as order number, packing slip or receipt) handy so our team can finalise your return on-the-spot!
With all returns being sent back to one of our locations, we ask that you please fill out the RETURNS FORM with all of your order information to make finalising your return easier once we receive it.
Sending back for an Exchange/Store Credit:
Once we receive your return, we will contact you via phone or email to arrange for the exchange. If a store credit is requested, we will send you a notification email once the credit has been applied to your account.
Sending back for a Refund:
Once we receive your return, we will issue a refund within 3 business days. The refund is issued back to the same method of payment on which your original order was placed. Please allow 7 working days for the refund to appear in your account.
Our Return Address is:
Unit 2 9-13 Campbell Street, Artarmon, NSW 2064
· We will gladly exchange your product/s bought online or in-store at Warehouse 11 or Monster Skatepark.
· Please have your original order number / receipt with you when going into the store. You will be able to return your items for an Exchange, Credit or Refund.
Please note, you will be refunded using the same method as original payment. I.e Credit Card, PayPal or AfterPay.